Customization

Customization

  • Company logo
  • Messages and labels
  • Language
  • CSS customization
  • Social media buttons
  • Agent profiles
  • Engagement graphics
Reports & analytics

Reports & analytics

  • Basic statistics
  • Chat reports
  • Ticket reports
  • Filters
  • Daily summary
  • Reports via API
  • Dashboard
Team management

Team management

  • Agent groups
  • Agent account management
  • Agent roles
  • Chat supervision
  • Work scheduler
  • Chat limit
Ticketing system

Ticketing system

  • Ticket sources
  • Private comments
  • Tagging tickets
  • Ticket rates
  • Ticket reports
Security

Security

  • Encryption
  • Credit card masking
  • Access restriction
  • Logging in with Google Accounts
  • 2-step Verification
Applications

Applications

  • Web app
  • Desktop apps
  • LiveChat on mobile
  • Cloud capability
  • Chat window on mobile
  • Application shortcuts
Integrations

Integrations

  • Google Analytics
  • Facebook
  • Salesforce
  • Mailchimp
  • Dropbox
  • join.me
  • WordPress
  • More integrations
Chat tools

Chat tools

  • Message sneak-peek
  • Canned responses
  • Visitor information
  • Chat tags
  • File sharing
  • Timeline
  • Chat archives
  • Delivery status
  • Notifications
Getting feedback

Getting feedback

  • Chat ratings
  • Rating comments
  • Ticket ratings
  • Post-chat surveys
  • Satisfaction stats